Our products are carefully designed and manufactured in collaboration with trusted partners across Europe and other parts of the world, with a strong focus on quality and sustainability.

We accept a variety of payment methods, including major credit cards (Visa, Mastercard, and American Express), as well as Shop Pay, Google Pay, and Apple Pay.

We typically process orders within 1–2 hours of being placed. If you need to make changes or cancel your order, please contact us immediately at info@fioraya.com. Once your order has been shipped, we’re unfortunately unable to make changes or cancel it.

You can return or exchange items within 30 days of receiving them, provided they are unused and in their original condition. Simply visit our Returns Center on our website to arrange your return or exchange.

Leveranstiden beror på var du bor. Beställningar inom Sverige levereras vanligtvis inom 2–4 arbetsdagar. För övriga europeiska länder kan leveransen ta 3–7 arbetsdagar.

Once your order has been shipped, you'll receive a tracking link by email so you can follow your package every step of the way.

Please take clear photos of the product and its packaging within 48 hours of delivery and send them, along with your order number, to info@fioraya.com. We’ll review the issue and arrange an appropriate solution as quickly as possible.